Selecting Services and Options

Cost and availability are determined based on the types of services you select.  Please review this list and contact us for further details. E-mail: soe@uts.cc.utexas.edu Phone: (512) 471-9831 Mail: UT-Austin, Survey of Organizational Excellence 1925 San Jacinto Blvd., Austin TX 78712

Provided for all options:

   Length of contract or service agreement (one-year minimum)
  Access via URL to the customer service standard survey instrument
  Customizable web address - www.survey.utexas.edu/"organization" 
  Web server maintained by UT-Austin.  This system is capable of handling hundreds of simultaneous hits and is fully backed up both incrementally and daily.
  Four reports returned quarterly and electronic data files (Excel format) containing survey results (frequency counts, item averages, standard deviations, and demographic counts)

For the web based survey . . .

  I would like to have customers self-select the type of customer they are?

YES - Estimated your number of customer groups?   ______
     Customer specific reports for each group will be provided.

NO

  I would like to have customers self-select and be given customer-specific questions in addition to the standard survey?

YES - Up to 10 additional items could be included per customer group.  If you require more additional items, how many items per group do you anticipate? ______

NO

  I would like to survey a defined customer group comprised of approximately how many customers? _____

YES - I will need UT to notify the group by (email or US Mail).

YES - I will include survey notification through a our own publications or mailings?

NO

For the mail based survey . . .

  I want to survey approximately how many customers? _____

  I want each customer grouping to receive a standard survey with customer-specific items?

YES - If yes, list each group and the number customers in each group.

NO

  I will be able to create or have a customer mailing list formatted as a spread sheet?

YES

NO

  I want the customer to receive a personalized cover letter enclosed with their survey?

YES

NO

For the point of contact survey . . .

  I will need approximately how many point of contact surveys? _____

  I will need approximately how many different types of point of contact surveys? ____

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Last Update:  March 06, 2002
Please direct questions and comments regarding this web site to: soe@uts.cc.utexas.edu
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