Mail	A frequently used method to collect survey data is through the mail.  While this continues to be a popular approach, the growth in mail solicitation has lead to decrease responsiveness by participants to mailed items.   Multiple mailings to the same participant, typically means that the respondent has two opportunities to throw the survey away.   Our approach is to select an adequate size customer population and to allow for the survey to be completed either by return mail or via the internet.  The use of the internet allows the respondent to receive immediate feedback and obtain related information to the organization.  These work together towards insuring a rate of response needed to provide a valid dataset.
	Mail Based Process Model	Mail Based Survey Details	Selecting Services and Options

Mail Based Process Model
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	Demographic Items Asked Organization Wide Items Asked
	Customer Type Specific Items Asked (For paper and pencil version several surveys may be needed to address diverse customer types)
	Survey Returned via U.S. Mail	Survey Returned via Web

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