Organization Code #2 

Organization Code #3 

My age is
Under 20 years
20-29 years
30-39 years
40-49 years
50-59 years
60 years and older

I received a merit increase during the last two years.
Yes No

I am the primary wage earner in my household.
Yes No

There is more than one wage earner in my household.
Yes No

I plan to be working for this organization in two years.
Yes No

I grew up in
this State, or if not in. . .
the Northeast (ME, NH, VT, MA, RI, CT, NY, PA, NY, DE, MD, NJ, DC)
the Southeast (VA, WV, KY, TN, NC, SC, FL, GA, AL, MS, LA, AR)
the Southwest (OK, NM, AZ, CA, TX, NV, UT, CO)
the Northwest (WA, OR, ID, MT, WY)
the Midwest (ND, SD, NE, KS, MO, IA, IL, WI, IN, OH, MI, MN)
Alaska or Hawaii
Other

The number of persons in my household including myself is
1 person
2 persons
3 persons
4 persons
5 persons
6 persons
7 persons or more

My length of service with this organization is
Under 1 year
1-2 years
3-5 years
6-10 years
11-15 years
Over 15 years

I have lived in this state for
Less than 2 years 2-10 years Over 10 years

My highest educational level is
did not finish high school
high school diploma (or GED)
some college
Associate's degree
Bachelor's degree
Graduate Degree

My annual gross (before taxes) salary is
Under   $11,000
$11,001-$15,000
$15,001-$19,000
$19,001-$23,000
$23,001-$27,000
$27,001-$31,000
$31,001-$35,000
$35,001-$39,000 
$39,001-$43,000
$43,001-$47,000
$47,001-$51,000
$51,001-$55,000
$55,001-$59,000
$59,001-$63,000
$63,001-$67,000
Over $67,000

The 5-digit zip code where I live is

(1) We are known for our customer service.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(2) We are constantly improving our services.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(3) Our goals are consistently met or exceeded.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(4) We produce high-quality work that has a low rate of error.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(5) We know who our customers are.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(6) We develop services to match our customers' needs.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(7) Average work is rewarded the same as excellent work.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(8) My close contacts and co-workers are a lot different from people elsewhere
in the organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(9) Every employee is valued.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(10) Managers are committed to incorporating cultural diversity.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(11) Employees have adequate computer resources (hardware and software).
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(12) Computerized information is easily shared among divisions in this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(13) Computerized information is  shared as appropriate with other organizations.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(14) The right information gets to the right people at the right time.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(15) Information and knowledge are shared openly in this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(16) This organization integrates information and acts intelligently upon that information.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(17) The work atmosphere encourages open and honest communication.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(18) Employees feel that they must always go through channels to get their work done.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(19) We routinely use different people from different parts of the organization to
solve problems.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(20) Work groups (that group of people with whom you have daily contact) are
trained to incorporate the opinions of each member.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(21) Work groups receive adequate feedback that helps improve their performance.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(22) We work well with other organizations.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(23) We work well with our governing bodies (the legislature, the board, etc.).
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(24) We work well with the public.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(25) We understand the state, local, national, and global economic issues that
impact this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(26) Employees have an opportunity to participate in the process of strategic planning
and goal setting.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(27) Employees know how their work impacts other employees in the organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(28) Decision making and control are given to employees doing the actual work.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(29) Employees seem to be working toward the same goals.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(30) There is a basic trust among employees and management.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(31) Each employee is given the opportunity to be a leader.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(32) Employees feel a sense of pride when they tell people that they work
for this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(33) Work in this organization feels like it is "coming together."
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(34) We are efficient.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(35) Employee productivity is high.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(36) We "walk our talk."
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(37) Employees feel that their efforts count.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(38) "The buck stops here" describes how employees accept personal accountability.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(39) Employees have adequate resources to do their job.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(40) Employees are given accurate feedback about their performance.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(41) Alternative work schedules (flex-time, compressed work weeks, job sharing)
are offered to employees.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(42) Training is made available to employees in personal growth and development.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(43) Training is made available to employees so that they can do their job better.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(44) Employees have access to information about job opportunities, conferences,
workshops and training.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(45) Management knows whether an individual employee's life goals are compatible
with organizational goals.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(46) Employees feel safe working in this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(47) Employees feel that they work in pleasant surroundings.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(48) There is a feeling of community within this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(49) The environment supports a balance between work and personal life.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(50) The pace of the work in this organization enables employees to enjoy their work.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(51) New ideas suggested by employees are seriously considered for implementation.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(52) Employees balance their focus on both the long range and short term.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(53) Creativity and innovation in work are encouraged.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(54) People who challenge the status quo are valued.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(55) Promotion recommendations are made by a team of evaluators.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(56) Raises and promotions are designed to ensure that workers are rewarded
solely for their performance.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(57) Salaries are competitive with similar jobs in the community.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(58) Benefits can be selected to meet individual needs.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(59) Information about benefits and policies is adequate and understandable.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(60) Benefits are comparable to those offered in other jobs.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(61) The overall benefits and compensation packages offered by this organization
were a consideration for me to take this position.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(62) The benefits and compensation packages were adequately explained to me
when I was hired.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(63) Changes in benefits and compensation packages were adequately explained
to me during the last two years.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(64) I fully understand my health insurance and disability plan.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(65) I fully understand my retirement plan.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(66) Our employees are generally ethical in the workplace.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(67) I am confident that any ethics violation I report will be properly handled.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(68) Sexual harassment is not tolerated in this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(69) Diversity is valued in this organization.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(70) I am satisfied with the continuing education/training opportunities offered
by my employer.
Strongly Disagree DisagreeFeel Neutral Agree Strongly Agree N/A

(71) I am satisfied with the medical insurance benefit offered by my employer.
Strongly DisagreeDisagree Feel Neutral Agree Strongly Agree N/A

(72) I am satisfied with the sick leave benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(73) I am satisfied with the vacation benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(74) I am satisfied with the retirement benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(75) I am satisfied with the dental insurance benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral AgreeStrongly Agree N/A

(76) I am satisfied with the vision insurance benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(77) I am satisfied with the holiday benefit offered by my employer.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(78) I am satisfied with the Employee Assistance Program (E.A.P.) benefit
offered by my employer.
Strongly DisagreedDisagreeFeel Neutral Agree Strongly Agree N/A

(79) Employees have a strong orientation toward high performance, accuracy, and honesty.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(80) When possible, problems are solved before they become a crisis.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(81) Members of my work group trust each other.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(82) I feel that I can give my supervisor my opinion on work related issues with out fear of
getting into trouble.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(83) Our goals are consistently met or exceeded.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(84) Employees are involved in decision-making.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(85) My work group is kept informed about how the organization is doing in achieving
its goals and plans.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(86) There is a feeling of community within my work group.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(87) We are known for our customer service.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(88) Every employee is valued.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(89) Employees in my work group have adequate computer resources (hardware and software).
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(90) Our work group receives adequate feedback which helps improve our performance.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

(91) Employees are given accurate feedback about their own performance.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

On the following questions, consider how your organization has changed during the last two years.
Read each statement and assess how your organization compares now to two years ago. Your
response can range from 1 (the organization is doing much worse) to 5 (the organization is
doing much better). If you do not have any information about a particular statement or the
statement is not applicable to you, indicate that by selecting N/A.

(92) Assess the quality of service that this organization provides to its customers.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(93) Assess the appreciation shown by this organization for the diversity of its employees
and customers.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(94) Assess the quality of communication among employees within this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(95) Assess the effectiveness of work groups.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(96) Assess the overall satisfaction with benefits and compensation.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(97) Assess the opportunity for employee training and development.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(98) Assess whether the resources and facilities are adequate for employees to do
their jobs.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(99) Assess the level of stress and burnout that is experienced in this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(100) Assess the creativity and innovation in this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(101) Assess how well the organization works with other organizations.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(102) Assess the response time and efficiency of work produced in this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(103) Assess the overall effectiveness of this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(104) Assess the commitment shown by employees in this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(105) Assess whether paperwork is in balance with other responsibilities.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(106) Assess whether the resources available to this organization are matched
to the workload.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(107) Assess the level of empowerment of employees.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(108) Assess the level of bureaucracy in this organization.
(1) The organization is performing much worse
(2) The organization is performing worse
(3) The organization is the same as it was two years ago
(4) The organization is performing better
(5) The organization is performing much better
(6) Don't Know-N/A

(109) In general how would you say that decisions are made?
Policy is made completely at the top
Policy is made mostly at the top
Broad policy is made at the top with delegation
Policy is made throughout the organization
It is difficult to determine how policy is made
Policy is mostly imposed from the outside

1.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

2.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

3.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

4.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

5.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

6.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

7.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

8.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

9.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

10.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

11.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

12.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

13.
Strongly Disagree   2/Disagree  3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

14.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

15.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

16.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

17.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

18.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

19.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or N/A

20.
1/Strongly Disagree 2/Disagree 3/Feel Neutral 4/Agree 5/Strongly Agree 6 or  N/A