tealogo.gif (3185 bytes) The Texas Education Agency wants to serve you better & appreciates your taking the time to complete this survey.

 bnronline.gif (5232 bytes) Customer Survey

Please Note & Instructions: 

  • This page may take a few moments to download.  Do not begin the survey until the entire page has loaded.
  • On some web browsers, pressing the "Enter" or "Return" key automatically submits the survey.  If you submit the survey before completing it, press the "back" button on your browser and continue taking the survey.
  • On each statement below, select the button corresponding to the response which most clearly reflects your answer.
  • You are not required to answer all items.  If an item does not apply, leave it blank.
  • This survey is anonymous and organizations do not receive information, nor do we collect information in a fashion which would allow identification of any individual.

Control Number
If you have received a paper version or email notification of the survey, please enter the control number provided or located at the top right hand corner of the paper survey.  The number is not associated with you but is used to insure valid responses.
Enter the Control number here: 

Demographic Information

Many demographic questions are included in this survey for comparative purposes. This survey is anonymous and organizations do not receive information, nor do we collect information in a fashion which would allow identification of any individual.

I am a: Male Female

My age (in years):
Under 18   18-30 years   31-45 years 46-59 years   60 years or older

I have lived in Texas for:
1 year or less 2 -5 years 6 years or more  I do not live in Texas

Over the past 12 months, the number of contacts I have had with this agency:
1   2 - 5   5 or more

My race/ethnicity:
African-American   Hispanic-American  Anglo-American
Asian-American  Other

Indicate (in years) how long you have been working in the field of education:
1 or less  2 - 5 years  5 years or more

The primary source of information from this agency is:
Telephone
Web Site
Publications
Press Releases

Mark the category which best describes you:
School Central Office/Program Director
School Business Office
Teacher/Principal
Service Center/University
Parent
Other  (Please specify: )

My highest level of education:
Did not finish high school
High school or GED
Some college
Associate degree
Bachelor's degree
Graduate degree

If you are a parent, what is the grade level of your child (for more than one child, mark as many as apply):
K - 5
6 - 8
High School

The first 3-digits of your home zip code:

Marking Instructions for this Section

On the following statements, please indicate how strongly you agree or disagree with the statement. If you do not have any information about a particular statement or the item is not applicable to you, leave it blank.  

Staff members were knowledgeable and demonstrated a willingness to offer assistance.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Staff members interacted in a personal and professional manner.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Overall, I am satisfied with my experience.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The web site was easy to use and well organized.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The web site contained clear and accurate information on events, services, and contact information.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

My telephone call, email, or letter was routed to the proper person.
Strongly Disagree Disagree Neutral Agree Strongly Agree

My telephone call, letter, or email inquiry was answered in a reasonable amount of time.
Strongly Disagree Disagree Neutral Agree Strongly Agree

Printed brochures or written material provided thorough and accurate information.
Strongly Disagree Disagree Neutral Agree Strongly Agree

This organization makes it easy to give suggestions or to make a complaint.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

If I complained, I believe my complaint would be addressed in a timely manner.
Strongly Disagree Disagree Neutral Agree Strongly Agree

It is convenient to contact this agency.
Strongly Disagree Disagree Neutral Agree Strongly Agree

The organization is making appropriate use of new technology.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The organization provides  resources that meet my needs.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Training sponsored by this agency meets my needs.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Your comments are appreciated.  If an employee provided outstanding service, please let us know.

 

Survey administered by:
The Survey of Organizational Excellence
Last Update: May 10, 2000
Questions and comments to: soe@uts.cc.utexas.edu
Copyright © Survey of Organizational Excellence. All rights reserved.
The University of Texas at Austin