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The Texas Racing Commission wants to serve you better & 
appreciates your taking the time to complete this survey.

 bnronline.gif (5232 bytes) Customer Survey

Please Note & Instructions: 

  • This page may take a few moments to download to your computer.   Please do not begin the survey until the entire page has loaded.
  • On some web browsers, pressing the "Enter" or "Return" key automatically submits the survey.  If you submit the survey before completing it, just press the "back" button on your browser and continue taking the survey.
  • If you received a hardcopy of the survey, please enter the 6 digit Control Number in the box below.  The number is not associated with you, but used to insure valid responses.
  • Please read the following statements and select the button corresponding to the response which most clearly reflects your answer.
  • You are not required to answer all items, if an item does not apply, leave it blank.
  • This survey is anonymous and organizations do not receive information, nor do we collect information, in a fashion which would allow identification of any individual.

Control Number
If you have received a hard copy version of the customer survey, please enter the control number located at the top right hand corner.  
Enter the Control number here: 

Demographic  Information

Many demographic questions are included in this survey for comparative purposes. This survey is anonymous and organizations do not receive information nor do we collect information in a fashion which would allow identification of any individual.

I am a: Male Female

My age (in years):
Under 18   18-30 years   31-45 years 46-59 years   60 years or older

I have lived in Texas for:
1 year or less 2 -5 years 6 years or more  I do not live in Texas

My race/ethnicity:
African-American   Hispanic-American  Anglo-American
Asian-American  Other

Over the past 12 months, the number of contacts I have had with the Texas Racing Commission:
1   2 - 5   5 or more

Indicate (in years) how long you have been receiving services from the Texas Racing Commission:
1 or less  2 - 5 years  5 years or more

The first 3-digits of your home zip code:

What was the purpose of your contact with the Commission?(Mark all that apply)
Obtain licensing information
Obtain pari-mutuel wagering information
Obtain information about Rules of Racing
File a complaint or question about a complaint
Questioned by Stewards/Racing Judges or Investigators
Disciplinary action before Stewards/Racing Judges
Compliance inspection
Drug testing
Other - Please Specify:

With which types of employees were you in contact? (Mark all that apply)
Administrative Staff in Austin
Stewards/Racing Judges
Veterinarians/Test Barn Techs
Pari-mutuel Auditors
Occupational Licensing Staff
Investigators

Marking Instructions for this Section

On the following statements, please indicate how strongly you agree or disagree with the statement. If you do not have any information about a particular statement or the statement is not applicable to you, leave it blank or check N/A.  

The Commission offices I visited were clean, orderly, and accessible.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission staff I dealt with identified themselves or wore name badges.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission staff I dealt with were courteous and friendly.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission staff I dealt with were able to answer my questions.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

Written materials given to me by the Commission were clear and accurate.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission clearly communicated to me how to comply with the Commission's rules.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission staff was available to me at convenient times.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The time I had to wait for Commission action, whether by phone, in person, or by letter was reasonable.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

It is easy to file a complaint with the Commission.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

I believe the Commission investigates complaints and takes appropriate action.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

The Commission's Internet web site is easy to use, contains useful information, and names a contact person for various services.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

Overall, I am satisfied with the Commission's services.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

When calling Commission offices, my telephone call was routed to the proper person.
Strongly Disagree Disagree Feel Neutral Agree Strongly Agree N/A

Your comments are welcomed, or if there is an employee, who provided outstanding service, please let us know.

 

The Survey of Organizational Excellence Home Page
Last Update: March 20, 2000
Questions and comments to: soe@uts.cc.utexas.edu
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The University of Texas at Austin