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Intercollegiate Athletics
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  • Demographic items are included for research purposes.  To ensure your responses remain anonymous, no organization receives reports for categories that contain less than 5 people. Click here to learn more.
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Access Code Number

The Access Code* is EITHER located on the top right-hand corner of the first  page, or in the
e-mail message sent to you.

*The number is only used for validation and security purposes and is not associated
with any individual. Click here to learn more.

Enter the Access Code Number here: 

Demographic  Information

Demographic items are included for research purposes.  To ensure your responses
remain anonymous, no organization receives reports for categories that contain
less than 5 people. Click here to learn more. Please read the following statements
and select the button corresponding to the response which most clearly reflects
you.

I am a: Male Female

My age (in years):
Under 18   18-30 years   31-45 years  46-59 years   60 years or older

I have lived in Texas for:
1 year or less  2 -5 years 6 years or more  I do not live in Texas

My race/ethnicity:
Black/African-American   Hispanic/Latino  White/Caucasian
Asian/Pacific Islander  Other

Over the past 12 months, I have visited this facility, service or activity:
1   time  2 - 5 times  5 or more times

Indicate (in years) how long you have been using this facility, service or activity:
1 or less  2 - 5 years  5 years or more

Enter your home zip code:



Marking Instructions for this Section

On the following statements, please indicate how strongly you agree or disagree with the statement.
If you do not have any information about a particular statement or the item is not applicable to you,
leave it blank.  

The facility was clean.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The facility was orderly and easy to find your way around in.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The facility was accessible.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Staff members were knowledgeable and demonstrated a willingness to assist patrons.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Staff members interacted in a personal and professional manner.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Staff members identified themselves or wore a name tag.
Strongly Disagree Disagree Neutral Agree Strongly Agree

The quality of service I received is superior to comparable services.
Strongly Disagree Disagree Neutral Agree Strongly Agree

Overall, I am satisfied with my experience.
Strongly Disagree Disagree Neutral Agree Strongly Agree

The web site was easy to use and well organized.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

The web site contained clear and accurate information on events, services,
and contact information.

Strongly Disagree Disagree Neutral Agree Strongly Agree

My telephone call, email, or letter was routed to the proper person.
Strongly Disagree Disagree Neutral Agree Strongly Agree

My telephone call, letter, or email inquiry was answered in a reasonable
amount of time.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

Printed brochures or written material provided thorough and accurate information.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

If I complained, I believe my complaint would be addressed in a reasonable manner.
Strongly Disagree Disagree Neutral Agree Strongly Agree 

This organization makes it easy to give suggestions or to make a complaint.
Strongly Disagree Disagree Neutral Agree Strongly Agree


I would prefer to order UT Athletics Tickets on-line rather than by mail or phone.
Strongly Disagree Disagree Neutral Agree Strongly Agree

The quality of concessions food and beverages was of high standard.
Strongly Disagree Disagree Neutral Agree Strongly Agree

The public address system and public address delivery were clear.
Strongly Disagree Disagree Neutral Agree Strongly Agree

 

Survey administered by:
The Survey of Organizational Excellence
Last Update: October 31, 2000
Copyright © Survey of Organizational Excellence. All rights reserved.
The University of Texas at Austin